Shopping Bag

Customer Service

ORDERS:

Orders can be placed through our online store or by calling our toll free number 800-766-3444. Business hours are Monday through Friday 9:30AM to 4:30PM PST. Orders received by 7:00AM PST are processed the next business day. Business days are defined as Monday through Friday, excluding Holidays. If an customer e-mail is provided, an e-mail order confirmation will automatically be sent once the order is placed. Customer's credit card statement will show a charge from POOF, LLC.



RETURNS:


Returns are accepted within 14 days from the receipt of the order. In order to return a product, please contact customer service at 800-766-3444 to obtain a return authorization number and instructions. In order to receive a refund, the return authorization is required along with a return of the product ordered UNUSED.  Returns without an authorization number will be charged with a 10% restocking fee. Shipping fee will not be refunded.



PAYMENT METHODS:


We accept all major credit cards along with PayPal (online only). Payment with a personal check or money order is also accepted however processing of the order will take up to 5 business days from the receipt of the payment. Please contact our customer service department via e-mail or telephone for more information.


UPDATING ACCOUNT:


To update your account information, login to your account online. You can also contact our customer service department via e-mail or telephone to update your account information. Business hours are Monday through Friday 9:30AM to 4:30PM PST.